Frequently Asked Questions
Is there a delivery charge?
We are based in Bridgetown, south Wexford. We provide free delivery and collection within a 30km radius of Bridgetown Co. Wexford, encompassing most of Wexford Town plus areas such as Kilmore and Rosslare, and subject to a minimum spend of €120. We will notify you of any delivery charges at the booking stage. You will be asked for your chosen delivery address including the Eircode.
Don’t know your Eircode? You can find it using the Eircode website https://finder.eircode.ie.
When/how do I pay for bouncy castles and party supplies?
We operate a ‘cash on delivery’ policy. You can pay by cash, cheque, or electronic bank transfer.
Payment must be made on or prior to the delivery date.
Is there a discount if ordering several products?
Yes. If ordering multiple products a discount will apply.
Contact us on 087 6466523 or email info@crazycastles.ie.
Check out our Special Offers section for all the latest deals and promotions.
Discounts may not apply during April/May.
How long do I get the products for?
We deliver our products up to 12PM on the hire day. However, we often deliver the day before at no extra charge if possible for us to do so.
We collect from 7PM September - May inclusive*. We will always try to leave the product with the customer as long as reasonably possible which is often the morning after the hire day.
* Collections in March can begin from 6PM.
Exceptions to this are our Special Offers - please check our special offer details for delivery and collection advice.
The only access to my back garden is through the house. Can an inflatable be brought through a house?
No. We must have access to the back garden from the side or back of the house with a minimum 3ft clear entry space.
Can I hire on a public green?
No. We do not hire on public greens.
What surface can the inflatable be setup on?
We only setup our inflatables on grass.
Inflatables cannot be setup on artificial grass, concrete, tarmacadam, gravel or any other hard surface.
The only exception to this is a setup on an indoor hard surface, eg community hall.
My area doesn't show when selecting a delivery address. Do you deliver to my area?
If your area is not listed please call us on 087 6466523 or email info@crazycastles.ie and we will give you a delivery price for your location, if within our delivery areas.
What age can a child go on a bouncy castle?
A child can enjoy our bouncy castles from the time they can walk! However, it is necessary to have a parent/guardian helping and supporting small infants. Never allow a small child on a bouncy castle with older/bigger kids or on their own.